Terms and Conditions
Last updated: August 22, 2026
1. General Information
This website is operated by Villa Smile, a dental clinic located in Ciudad Quesada, San Carlos, Costa Rica.
By accessing and using this website, its content, and our communication channels, including WhatsApp, the user agrees to these Terms and Conditions.
Villa Smile provides comprehensive dental care services for children, teenagers, and adults, including general dentistry, cosmetic dentistry, orthodontics, pediatric dentistry, endodontics, periodontics, oral and maxillofacial surgery, dental implants, dental radiology, and other oral healthcare services.
2. Definitions
For the purposes of these Terms and Conditions:
- Villa Smile refers to the Villa Smile dental clinic and the individuals authorized to act on its behalf.
- User refers to any person who accesses, browses, or uses the Villa Smile website.
- Patient refers to any person who requests, receives, or has received dental services from Villa Smile.
- Services refers to dental services, diagnostics, treatments, consultations, and other services offered by Villa Smile.
- Website refers to the official Villa Smile website and its different pages and sections.
- Communication Channels refers to the methods used by Villa Smile to communicate with users and patients, including WhatsApp, telephone, email, and forms available on the website.
3. Use of the Website
- The content available on this website is intended to provide general information about Villa Smile, its services, professionals, facilities, and contact methods.
- The information published on this website does not replace an evaluation, diagnosis, or recommendation provided directly by a healthcare professional.
- Each patient has individual conditions, and treatments, procedures, results, and recommendations may vary according to their specific clinical situation.
- Villa Smile makes reasonable efforts to keep the information on this website accurate and up to date. However, certain information may require updating due to changes in services, schedules, pricing, professional availability, or other circumstances.
4. Appointment Requests and Confirmation
- Users may request an appointment through Villa Smile's available communication channels, including WhatsApp, telephone, and forms available on the website.
- Submitting an appointment request does not necessarily mean that the appointment has been confirmed. An appointment will be considered confirmed once Villa Smile communicates the corresponding date and time to the patient.
- Schedules and availability may change depending on the professionals' schedules and the clinic's operational needs.
- Villa Smile may contact the patient to confirm, modify, or provide information related to a previously requested appointment.
5. Appointment Cancellation and Rescheduling
- If a patient is unable to attend a scheduled appointment, they are encouraged to notify Villa Smile as far in advance as possible through the official communication channels.
- Specific conditions related to cancellations, rescheduling, missed appointments, or any applicable charges will be communicated to the patient when applicable and may vary depending on the type of treatment or service.
- Villa Smile may request additional information from the patient in order to properly manage the rescheduling of an appointment.
6. Dental Services
- The information regarding treatments and procedures published on this website is for informational purposes only.
- The recommendation or indication of a treatment depends on the evaluation performed by the appropriate professional and the individual conditions of each patient.
- Certain procedures may require prior evaluations, X-rays, diagnostic studies, or other examinations before determining the appropriate treatment.
- Treatment outcomes may vary from person to person and may depend on factors including the patient's individual condition, compliance with professional recommendations, and follow-up care.
7. Communications via WhatsApp
Villa Smile uses WhatsApp as one of its communication channels with users and patients.
This channel may be used for purposes including:
* Appointment requests and confirmations.
* General inquiries about services.
* Information related to previously requested appointments.
* Administrative communications.
* Follow-up regarding requests made by the patient.
The user acknowledges that communications conducted through third-party platforms, such as WhatsApp, are also subject to the terms and privacy policies established by those platforms.
Villa Smile will make reasonable efforts to use its communication channels responsibly and only for purposes related to patient care, appointment management, inquiries, and the services offered.
8. Privacy and Personal Data Protection
Villa Smile recognizes the importance of protecting the personal information of its users and patients and will seek to process such information in accordance with applicable laws in Costa Rica.
Due to the nature of dental services, certain processes may require the collection and processing of personal information and, where applicable, health-related information.
8.1 Information We May Collect
Depending on the service requested, Villa Smile may collect information such as:
* Full name.
* Telephone number.
* Email address.
* Information necessary to manage an appointment.
* Information provided through contact forms.
* Information related to the patient's dental care.
* Medical history and other information necessary for evaluation and treatment, when applicable.
* Information related to payments and billing.
* Photographs, X-rays, or other records necessary for dental care, when applicable.
* Technical information related to the use of the website, such as IP address, browser, device, and cookies.
8.2 How We Use Information
Information may be used to:
* Schedule and confirm appointments.
* Provide dental care services.
* Perform evaluations, diagnoses, and treatments.
* Maintain the corresponding patient records.
* Communicate with patients and users.
* Follow up on treatments and appointments.
* Process payments and perform administrative procedures.
* Improve patient care and the user experience.
* Comply with applicable legal and administrative obligations.
8.3 Confidentiality
Villa Smile will make reasonable efforts to maintain the confidentiality of the information provided by its patients and to limit access to authorized personnel who require such information to perform their duties.
Information may be shared when required by law, authorized by the patient, or necessary for the provision of certain services, always within the limits established by applicable legislation.
9. Photographs, Images, and Clinical Cases
Villa Smile may use photographs, images, or information related to clinical cases for educational, informational, or promotional purposes only when appropriate and in accordance with the applicable authorizations and conditions.
When an image or information can directly identify a patient, its use will be subject to the appropriate consent.
10. Intellectual Property
All content available on the Villa Smile website, including text, photographs, images, logos, graphics, designs, videos, visual elements, and other materials, belongs to Villa Smile or is used with the appropriate authorization.
The reproduction, distribution, modification, publication, or commercial use of such content without prior authorization is prohibited.
11. Acceptable Use
The user agrees to use the website and Villa Smile's communication channels lawfully and responsibly.
The following actions are prohibited:
* Using the website for illegal activities.
* Attempting to gain unauthorized access to Villa Smile's systems, accounts, or information.
* Introducing malicious code, viruses, or any other elements that may affect the operation of the website.
* Impersonating another person.
* Using forms or communication channels to send spam, unsolicited advertising, or offensive content.
* Providing false information with the intention of fraudulently obtaining services.
12. Cookies
The Villa Smile website may use cookies and similar technologies to improve the browsing experience, analyze website performance, and provide certain functionalities.
Users may configure their browsers to block or delete cookies. However, some features of the website may be affected as a result of such settings.
13. Third-Party Links
- The website may contain links to third-party websites or services.
- Villa Smile does not necessarily control the content, availability, or privacy practices of such websites and is not responsible for the information or practices of third parties.
- Users are encouraged to review the terms and privacy policies of each external website before using its services.
14. Limitation of Liability
- Villa Smile makes reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available without interruption or completely free from technical errors.
- Villa Smile shall not be responsible for interruptions caused by external factors, service provider failures, internet connection problems, maintenance, force majeure events, or other circumstances reasonably beyond its control.
- The information published on this website is general in nature and does not replace an evaluation performed by a dental professional.
15. Modifications
- Villa Smile may modify, update, or supplement these Terms and Conditions whenever necessary.
- Any modifications will become effective upon publication on this page.
- Users are encouraged to review this section periodically to stay informed of any updates.
16. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Costa Rica.
Any dispute related to the use of this website or the services offered by Villa Smile shall be handled in accordance with the applicable laws and jurisdiction.
17. Contact
If you have any questions regarding these Terms and Conditions, the use of this website, or the services offered by Villa Smile, you may contact us through our official communication channels:
Villa Smile
📍 Ciudad Quesada, San Carlos, Alajuela, Costa Rica
📍 200 meters south of Ciudad Quesada Cathedral
Telephone:
(+506) 2100-8551
(+506) 8781-0122
Email:
villa.smile.cr@gmail.com
WhatsApp:
Available through Villa Smile's official communication channels.